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Who We Are
365vegas is an internationally licensed online casino and sports betting platform accessible at 365vegas.net. We are operated under an international gaming licence and provide online gaming services — including cricket betting, live casino tables, slot games, and fishing games — to eligible players, with a particular focus on the Pakistani market.
For the purposes of this Privacy Policy, 365vegas acts as the data controller in respect of the personal information you provide when you register an account, make deposits or withdrawals, place bets, or otherwise interact with our platform. Any questions about how your data is handled may be directed to our support team at [email protected].
Scope: This Privacy Policy applies exclusively to the 365vegas platform at 365vegas.net. It covers all data processing activities associated with your account registration, use of games and betting services, payment transactions, customer support interactions, and marketing communications.
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Data We Collect
365vegas collects personal data that is necessary to operate the platform, comply with regulatory requirements, and deliver a secure gaming experience. The categories of data we collect include:
| Category |
Examples |
Purpose |
| Identity Data |
Full name, date of birth, CNIC / passport number, photograph |
Account registration, KYC, age verification |
| Contact Data |
Email address, mobile number, residential address (city, province) |
Account communications, support, fraud prevention |
| Financial Data |
JazzCash / EasyPaisa account reference, bank account details, transaction records |
Deposit & withdrawal processing, AML compliance |
| Technical Data |
IP address, device type, browser, operating system, session timestamps |
Security, fraud detection, platform optimisation |
| Usage Data |
Games played, bets placed, wager amounts, session duration, feature interactions |
Responsible gaming monitoring, service improvement |
| Communications Data |
Live chat logs, email correspondence, support ticket content |
Customer support, quality assurance, dispute resolution |
| Marketing Preferences |
Opt-in/opt-out status, preferred communication channel |
Targeted promotional communications where consented |
Sensitive Data: 365vegas does not intentionally collect special categories of sensitive personal data (such as health, religion, or political affiliation). If you voluntarily share such information — for example, in a responsible gaming self-assessment — it will be treated with the highest level of confidentiality.
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How We Collect Data
We collect personal data through the following channels:
- Direct submission: When you register an account, complete KYC, make a deposit or withdrawal request, contact our support team, or opt into marketing communications.
- Automated collection: When you browse or use the 365vegas platform, our systems automatically collect technical and usage data through cookies, log files, and session tracking technologies.
- Payment processors: When you transact via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, or USDT TRC20, relevant transactional references are relayed to 365vegas by the payment provider to confirm deposit and withdrawal status.
- Identity verification providers: Where third-party KYC services are used to verify your government-issued ID or confirm your age, those providers may return a verified status and basic identity confirmation to 365vegas.
- Fraud detection tools: Automated fraud screening tools may analyse patterns in your usage data, device fingerprint, and transaction behaviour to flag potentially fraudulent activity.
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Why We Use Your Data
365vegas processes your personal data for the following purposes:
- Account management: To create, maintain, and secure your 365vegas player account, including authentication and access control.
- Service delivery: To facilitate cricket betting, slot games, live casino, fishing games, and all other platform features you use.
- Payment processing: To process deposits and withdrawals in PKR via JazzCash, EasyPaisa, bank transfer, and other accepted payment methods.
- Identity and age verification: To confirm that all players are at least 21 years of age and are who they say they are, in line with KYC obligations under our gaming licence.
- Legal and regulatory compliance: To fulfil anti-money-laundering (AML) obligations, respond to lawful requests from regulatory or law enforcement authorities, and maintain records as required under our gaming licence.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, and other prohibited conduct described in our Terms & Conditions.
- Responsible gaming: To monitor usage patterns that may indicate problem gambling behaviour and to administer self-exclusion, deposit limits, and cooling-off periods requested by players.
- Customer support: To respond to your queries, resolve disputes, and maintain records of support interactions.
- Platform improvement: To analyse aggregate usage data and improve game performance, interface design, and overall user experience.
- Marketing communications: To send promotional offers, bonus alerts, and platform updates to players who have opted in to receive such communications.
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Legal Basis for Processing
365vegas processes your personal data on the following legal grounds:
- Contractual necessity: Processing required to fulfil our obligations under the Player Agreement — including account creation, payment processing, and service delivery.
- Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and responsible gaming requirements under our international gaming licence.
- Legitimate interests: Processing conducted for fraud prevention, platform security, and service improvement, where our legitimate interests are not overridden by your data protection rights.
- Consent: Processing of data for marketing communications, where you have given clear and specific opt-in consent. You may withdraw this consent at any time.
Withdrawal of Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time by contacting
[email protected] or updating your preferences in your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
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Data Sharing & Disclosure
365vegas does not sell or rent your personal data to third parties. We may share your data only in the following circumstances and only to the extent strictly necessary:
- Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, and cryptocurrency processing partners receive the minimum transactional data required to process your deposits and withdrawals.
- KYC and identity verification providers: Third-party verification services receive your submitted identity documents solely for the purpose of confirming your age and identity. These providers are contractually bound to confidentiality.
- Fraud prevention and security partners: Automated fraud screening tools may process technical and behavioural data to detect suspicious activity. No individually identifying data is shared beyond what is operationally necessary.
- Regulatory and law enforcement authorities: Where required by law, court order, or regulatory directive under our gaming licence obligations, 365vegas may disclose personal data to the relevant authority. We will notify you of such disclosure where legally permitted to do so.
- Platform technology providers: Cloud hosting, database, and infrastructure providers who process data on our behalf under strict data processing agreements.
- Game content providers: Where third-party game studios provide live casino or slot content, session data may be transmitted to those providers solely to facilitate gameplay. No financial or identity data is shared with game studios beyond what is technically required for game functionality.
No Commercial Sale of Data: 365vegas strictly prohibits the sale, licensing, or commercial transfer of player personal data to advertising networks, data brokers, or any third party for marketing or profiling purposes. This prohibition is absolute and applies regardless of the form of consideration offered.
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Cookies & Tracking Technologies
365vegas uses cookies and similar local storage technologies to operate the platform effectively. Cookies are small text files stored on your device that allow the platform to recognise your session, maintain your login state, and deliver a consistent experience across visits.
The following types of cookies are used on the 365vegas platform:
- Strictly necessary cookies: Required for core platform functionality including session authentication, load balancing, and security token management. These cannot be disabled without impairing your ability to use the platform.
- Functional cookies: Remember your platform preferences such as language selection, game display settings, and responsible gaming limit configurations.
- Analytics cookies: Collect anonymised, aggregate data about how players navigate the platform. This data is used to improve interface design and game performance. Individual player identities are not exposed in analytics reports.
- Fraud detection cookies: Used to maintain session integrity and detect anomalous behaviour indicative of automated bots or account takeover attempts.
Third-Party Advertising Cookies: 365vegas does not deploy third-party advertising cookies or behavioural tracking pixels on the platform. Your browsing behaviour on 365vegas is not shared with advertising networks for retargeting purposes.
You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to log in and use the platform. On mobile devices, equivalent settings are available in your browser or app privacy controls.
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Data Retention
365vegas retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable regulatory and legal obligations. The following general retention periods apply:
- Active account data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, as required for AML compliance and regulatory audit purposes.
- KYC documents: Retained for a minimum of five (5) years from the date of submission or from account closure, whichever is later, in accordance with international gaming licence requirements.
- Transaction records: All deposit, withdrawal, and wagering records are retained for a minimum of five (5) years from the date of each transaction.
- Customer support records: Support ticket records and live chat logs are retained for three (3) years from the date of the last interaction.
- Marketing data: Marketing consent records and communication logs are retained for two (2) years from the date of your last opt-in consent or the date of the last marketing communication sent, whichever is later.
- Technical and log data: Server logs, IP records, and fraud detection data are retained for twelve (12) months from the date of generation, unless flagged as part of an active investigation.
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. If you request account closure before the minimum retention period has elapsed, your data will be archived and access-restricted for the remainder of the required retention window before deletion.
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Data Security
365vegas implements technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security framework includes:
- Encryption in transit: All data transmitted between your device and the 365vegas platform is protected using TLS 1.2 or higher encryption.
- Encryption at rest: Sensitive personal data, financial records, and KYC documents stored on our servers are encrypted using AES-256 encryption.
- Access controls: Access to personal data is restricted on a strict need-to-know basis. All staff with access to player data are subject to confidentiality obligations and undergo background screening.
- Two-factor authentication: 365vegas supports two-factor authentication (2FA) for player accounts. We strongly recommend all players enable 2FA to protect their account.
- Penetration testing: Our platform infrastructure undergoes regular third-party security assessments and penetration testing to identify and remediate vulnerabilities.
- Incident response: In the event of a data security breach that poses a risk to your personal data, 365vegas will take immediate containment steps and notify affected players as required under applicable obligations.
Your Responsibility: 365vegas cannot guarantee the security of data transmitted from your device to our platform if your device is compromised. You are responsible for maintaining the security of your login credentials and enabling 2FA. Do not share your password with anyone, including 365vegas support staff, who will never ask for your password.
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Your Data Rights
Subject to applicable data protection law and regulatory constraints, you have the following rights regarding your personal data held by 365vegas:
- Right of Access: You may request a copy of the personal data we hold about you. We will provide this within 30 days of a verified request.
- Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request correction. Basic account details such as contact information can be updated directly through your account settings.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligation to retain certain records for regulatory compliance.
- Right to Restrict Processing: You may request that we restrict processing of your personal data in certain circumstances, such as where you contest its accuracy or have objected to its use.
- Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request a copy of your personal data in a structured, machine-readable format.
- Right to Object: You have the right to object to processing of your personal data where that processing is based on legitimate interests, including profiling for fraud detection purposes, subject to compelling legitimate grounds on our part.
- Right to Withdraw Consent: Where processing is based solely on your consent — particularly marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.
How to Exercise Your Rights: To exercise any of the above rights, contact the 365vegas support team at
[email protected] with your registered account details and a clear description of your request. We will acknowledge all data rights requests within 5 business days and aim to resolve them within 30 calendar days.
Please note that certain rights may be limited where 365vegas has a legal obligation to retain data — for example, KYC records and transaction history required under our gaming licence cannot be erased on request before the mandatory retention period expires.
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Marketing & Communications
365vegas may send you promotional communications about bonuses, new games, cricket betting offers, PSL specials, and platform updates. We will only send marketing communications where you have explicitly opted in to receive them during registration or subsequently through your account settings.
Marketing communications may be delivered via:
- Email to your registered address
- SMS to your registered mobile number
- In-platform notifications visible when logged into your account
You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link in any marketing email
- Updating your notification preferences in your account dashboard
- Contacting our support team at [email protected]
Opting out of marketing will not affect transactional communications, which include account security alerts, deposit confirmations, withdrawal updates, KYC request notifications, and responsible gaming limit acknowledgements. These communications are essential to operating your account and cannot be disabled.
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Children & Minors
The 365vegas platform is strictly restricted to individuals who are at least 21 years of age. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been submitted by an underage individual, we will immediately close the associated account, delete or quarantine the personal data, and refund any real-money deposits to the originating payment method.
Parental Controls: If you are a parent or guardian and believe that a person under 21 in your care has registered an account on 365vegas, please contact our support team immediately at
[email protected]. We will investigate and act promptly. We also recommend the use of internet filtering tools to prevent minors from accessing gambling platforms.
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International Data Transfers
As an internationally licensed platform, 365vegas may process and store your personal data on servers located outside of Pakistan. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place to protect your data to a standard at least equivalent to that which would apply within Pakistan.
Safeguards for international transfers include:
- Contractual data processing agreements with all third-party service providers that include data protection obligations consistent with international standards.
- Use of reputable cloud infrastructure providers that maintain certifications under recognised security frameworks.
- Technical encryption measures ensuring data is protected during cross-border transmission.
By registering an account with 365vegas, you acknowledge that your personal data may be processed in international jurisdictions as described in this policy. If you have questions about the specific countries in which your data may be processed, contact [email protected].
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Third-Party Links
The 365vegas platform may, from time to time, reference or link to third-party content such as game provider documentation or responsible gaming support resources. This Privacy Policy applies exclusively to the 365vegas platform and does not govern the privacy practices of any third-party website or service.
365vegas is not responsible for the privacy practices, data handling, or content of any third-party site. If you navigate away from the 365vegas platform via a link, we recommend reviewing the privacy policy of the destination site independently.
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Changes to This Privacy Policy
365vegas reserves the right to amend this Privacy Policy at any time. Where changes are material — such as a new category of data being collected, a change to how data is shared, or a new legal basis for processing — we will notify registered players via email or a prominent in-platform notification before the changes take effect.
The effective date displayed at the top of this document reflects the date on which the current version came into force. Continued use of the 365vegas platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We recommend bookmarking this page and reviewing it periodically.
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Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 365vegas handles your personal data, please contact our support team:
- Email: [email protected]
- Subject line: "Privacy Policy Enquiry – [Your Registered Email]"
- Response time: We aim to acknowledge all privacy-related enquiries within 5 business days and to resolve them within 30 calendar days.
Formal Complaints: If you are not satisfied with our response to a privacy concern, you may refer the matter to the dispute resolution procedures established under our international gaming licence. Details of this process are available by contacting our support team.